Returns and Refunds Policy

Return Period:

You may request a return within 30 days of purchase. If more than 30 days have passed, we cannot offer a refund or exchange.

 

Eligibility for Returns:
To qualify for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required.

 

Non-Returnable Items:
We cannot accept returns on:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials, flammable liquids, or gases

  • Special orders imported from Portugal (see “Special Order Conditions” below)

 

Partial Refunds:
Partial refunds may be granted if:

  • Items are not in original condition, are damaged, or have missing parts not due to our error

  • Returns are received more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection.

  • Approved refunds will be processed and applied to your original payment method within a reasonable number of days.

 

Late or Missing Refunds:
If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (posting times may vary).

  3. Contact your bank (processing delays are possible).

If you’ve completed these steps and still have not received your refund, email us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email [email protected] and send your item to:

Portugalia Sales
109 Ferry Street
Newark, NJ 07105 USA

Special Order Conditions

Special import orders from Portugal cannot be cancelled or returned. While we make every effort to expedite orders, delivery dates cannot be guaranteed. You will receive your item within 45 days of purchase.
If your special-order item arrives damaged, email us with photos so we can resolve the issue quickly.

Return Shipping

To return a product, send it to:

Portugalia Sales
109 Ferry Street
Newark, NJ 07105 USA

  • You are responsible for return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, return shipping will be deducted.

  • For items over $75, use a trackable shipping service or purchase shipping insurance. We cannot guarantee receipt of returned items.